All orders that are dispatched as Signed For will require a signature on delivery. Please refer to the checkout page for more details on delivery cost and expected time.
Shipping outside of the UK & Ireland will be at our discretion and delivery charges will apply. Please contact us for available services and prices.
In the unlikely event that your order does not arrive within the specified time, we ask that you kindly contact the courier using your tracking number, as provided.
If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods minus any postage cost. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below;
Jane Iredale Cosmetics c/o
Unit 6 Hyperion Way, Reading RG2 0HG
Please note that refunds can take up to 10 working days to appear back in your account. Returns postage cost is covered by the customer.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have six months from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us on firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Refused and undeliverable orders
All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs janeiredale.co.uk has incurred in sending the order out to you.